Returns & Refunds
In case, for any reason, you are not satisfied with your purchase, you can return one or more items no later than 14 days from the delivery date. The Returns will be free in any case.
STU reserves the right to refuse returns communicated or shipped after the stated period or in case the items are not intact.
We check every item before shipment. Items are equipped with a tag and must be returned with it. Therefore we recommend not to remove it until you are not sure the item fits you.
The items returned with damages, stains or any other evident modification will be refused and shipped back to the customer, who will be charged with the standard shipment (Cash on Delivery payment).
In case you receive faulty or flawed items, write immediately to email@example.com. The replacement of an item of the same size and color depends on the stock availability. Shipment is free of charge. In case the item can not be replaced, the standard refund procedures will be carried out.
To return an item, first of all you have to write to firstname.lastname@example.org and report the reference number of the order, the item code, the delivery date and the reason why you want to return it. Once we have checked the reasons comply with our Terms of Business, you will receive by e-mail the instructions to contact the courier and arrange a date and place for the collection. Then, the courier will send you by e-mail the label (usually a PDF file) you will have to print on a regular sheet and stick on the packet (you can use adhesive tape). If the original packet is intact, we recommend you to use it simply by replacing the label. You don’t need to return the whole order, but even only a part of it.
After our staff has received the returned items and checked they are intact, we will carry out the refund procedure. We will inform you as soon as we start it. This procedure will be finished within 14 working days from the date when we received the returned items. An amount equal to the price of the good will be credited to your credit card.
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